Key Responsibilities
- Leadership :
- Define and implement account management best practices, processes, and KPIs to ensure consistent performance.
- Develop succession plans and foster a culture of continuous learning and excellence within the team.
- Account Strategy and Growth:
- Define and execute strategic plans to grow revenue and deepen engagement within key BFSI accounts.
- Partner with account managers to identify upsell and cross-sell opportunities across the company’s portfolio of solutions.
- Ensure delivery excellence and customer satisfaction to drive renewals and long-term partnerships.
- Customer Relationship Management:
- Build strong executive-level relationships with key stakeholders across BFSI customer accounts.
- Act as the escalation point for strategic accounts to address challenges and reinforce trust.
- Collaborate with customers to align solutions with their business objectives and evolving needs.
- Collaboration and Cross-Functional Alignment:
- Work closely with sales, delivery, marketing, and product teams to align strategies and ensure seamless execution.
- Provide feedback to product and leadership teams to influence the roadmap and ensure solutions remain competitive in the BFSI space.
- Business Growth and Revenue Management:
- Identify new opportunities to grow wallet share in accounts
- Drive account planning and forecasting processes, ensuring accurate pipeline visibility and revenue predictability.
- Meet and exceed growth targets for existing accounts, contributing significantly to the organization’s overall revenue goals.
- Identify and mitigate risks within accounts to ensure sustained growth and profitability.
- Market Insights and Thought Leadership:
- Stay abreast of BFSI industry trends, challenges, and opportunities to anticipate client needs.
- Represent the company at industry events, conferences, and forums to promote the organization’s thought leadership and expertise.
Qualifications
- Experience:
- 10-15 years of experience in account management, client success, or sales leadership, with a strong focus on the BFSI sector.
- Proven track record of growing and managing large-scale customer accounts and achieving revenue targets.
- Experience in building and leading large account management teams across geographies.
- Familiarity with technology solutions and services tailored for BFSI clients
- Skills and Competencies:
- Exceptional leadership mindset, with the ability to inspire and motivate teams.
- Strong relationship-building skills and ability to engage with C-suite executives.
- Strategic thinker with the ability to drive execution and deliver measurable results.
- Excellent communication, negotiation, and problem-solving skills.
- Analytical mindset with the ability to assess risks, prioritize initiatives, and ensure profitability.
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